1. GENERAL SHIPPING INFORMATION
Please allow 2-4 business days for orders to be processed after your purchase is complete. Once processed, orders can take between 10-29 days to arrive at your door from our warehouse.
Express Post shipping method is used for all orders.
Can I track my order?
Once your order has been shipped, you will receive an email with a tracking link. Please allow 24hrs for the link to activate. Once the packages leaves the distribution center, the tracking links may not update but the package is still on its way.
We will give you prompt notification if there are any delays or issues with shipping.
We offer free shipping on all orders to Canada and the United States. Orders are shipped via our storage warehouse in Hong Kong and it generally takes 7 - 28 business days for delivery. Shipping times are estimates and cannot be guaranteed.
Once the order is shipped we cannot assume responsibility for lost or stolen mail. Insurance is available at an additional cost so contact us if you're interested in adding insurance to your order.
4. CUSTOMS FEES
The buyer is responsible for any customs fees and applicable taxes upon arrival.
5. SHIPPING ADDRESS
Please double check your mailing address before placing your order via direct checkout or PayPal. We cannot be held responsible if you do not receive your order because we were given the wrong mailing address.
6. MISSING PACKAGES
Please contact us if you have not received your order within 5 weeks of placing your order.